Social Media Metrics: Conversation, Amplification, Applause, Economic Value - spot on! @avinash

I am smiling. I know that the long time readers of my blog would know that I would never let you get away without measuring hard business bottom-line impact of any digital effort!

It is foolish to believe that just Conversation Rate, Amplification Rate, Applause Rate will get you the eternal love and gratification (and perhaps budget!) of your company's leadership. Yes they care a little bit about this "social media thing." But if you want their adoration (and let me repeat: budget!) you are going to have to quantify the economic value created via social media.

A great primer on UX and business implications from @smashingmag

A great user experience is the result of setting concrete goals that meet both user goals and business goals. Unfortunately, I have seen many teams kick off a project with nothing more than a goal of, “Let’s create a great UX!” While a noble thing to strive for, it’s not specific, actionable or measurable. It contributes nothing to the planning or design phases, and it is the UX equivalent of a motivational high-five.

It's the little things! New Approaches To Designing Log-In Forms @smashingmag

These experiences are not just frustrating for us, but are bad for businesses as well. How bad? User Interface Engineering’s analysis of a major online retailer found that 45% of all customers had multiple registrations in the system, 160,000 people requested their password every day, and 75% of these people never completed the purchase they started once they requested their password.